Refund Policy

Last updated: July 2, 2026

At Creatoriax, we stand behind the quality of our digital products. Please read this policy carefully before making a purchase.

No Refunds on Digital Downloads

Because our products are digital goods that are delivered instantly upon purchase, all sales are final. We do not offer refunds once a product has been downloaded or accessed.

This applies to all of our digital products including:

Chrome extensions
HTML templates
Prompt libraries and AI tools

Exceptions — When We Will Help

We will offer a refund or replacement if:

The product does not work as described due to a technical error on our end
You received the wrong product or a corrupted file
The product is fundamentally different from what was advertised

If you experience any of these issues, please contact us at info@creatoriax.com within 7 days of purchase and we will resolve it as quickly as possible.

SEO Audit and Service Refunds

For audit and consulting services, refunds are not available once work has begun. If you have concerns about the quality of the delivered report, please contact us and we will address them.

How to Request a Refund

To submit a refund request, email us at info@creatoriax.com with:

Your order number or proof of purchase
The product name
A description of the issue you are experiencing

We aim to respond to all refund requests within 2 business days.

Contact

For any questions about this policy, reach us at info@creatoriax.com.